The whole team at Pivotal is excited to announce that capital projects veteran, Wendy Barnard has joined the company as Vice President of Customer Success. Wendy brings an impressive track record of over 25 years at industry giants Shell and most recently Turner & Townsend. She has consistently demonstrated her exceptional leadership in overseeing project control teams at client sites and fostering strong customer relationships.
In her new role, Wendy will spearhead the advancement of the customer experience, solidifying Pivotal's position as the unrivaled solution for project controls for the industrial construction industry.
Wendy explains, "I'm excited to share a fit-for-purpose tool with with project control community that has been burned by other tools. Project teams are too familiar with burdensome software, managing multiple systems and workbooks, long implementation schedules for integrated software solutions, and general disappointment. This tool is a breath of fresh air."
Central to Wendy's strategy is her unwavering commitment to engaging with customers from the outset, ensuring comprehensive understanding of their business requirements. Lauren Wolf Bahorich, Pivotal's Chief Operating Officer, elaborates on the rationale behind Wendy's recruitment, stating, "We are resolute in our pursuit to deliver unparalleled customer service and address the core challenges faced by the project controls industry. Wendy has considerable experience in the user-role for our product and possesses invaluable insights into how customers plan to leverage our tool, thus ensuring an exceptional product experience that surpasses expectations. By comprehending our customers' journey, we can pinpoint areas for improvement and develop innovative features that truly meet their needs."
Drawing upon her stellar track record of fostering customer loyalty and driving business growth at Turner & Townsend, Wendy is an ideal addition to the Pivotal team. We eagerly anticipate the invaluable contributions Wendy will make to both our company and the wider industry.